Iren aims to become the reference partner in the area, to establish itself as leader in the ecological transition and to be the first choice of stakeholders for the highest levels of service quality offered.

This ambition can be translated into the three strategic pillars that underpin the Iren S.p.A. Business Plan.

Ecological Transition, Territoriality and Service Quality point the way to be truly at the side of customers, citizens and all territories, to effectively meet their needs by offering high quality standards.

Of the total investments, 85% is intended to increase territorial roots in historical areas by expanding the range of services offered, extending to 34 the number of provinces in which the Iren Group provides more than four services and increasing the user base of all businesses. The ambition is to be a partner of choice for municipalities by expanding the portfolio of services, from energy efficiency, public lighting, smart cities and both public and private electric mobility, to urban and infrastructure redevelopment.

The set goals related to expansion of the customer base and extension of services will be possible by improving the quality of services offered. In the distribution of electricity and water and gas leaks, the Iren Group plans to reduce the frequency of interruptions, through a digitalisation process that will involve almost all network infrastructure and allow greater efficiency and effectiveness in management activities: planned increase in electrical transformation capacity (+40%) and water purification (+15%). Iren's efforts will be aimed at maximising the level of customer satisfaction across all businesses through the internalisation of key customer operations, the increase (+80%) of physical stores, the development of the Iren Plus platform, and the full omni-channel experience.