The Iren Group manages the Integrated Water Service in several Italian municipalities. Find out how the services are organised in your municipality and consult all the information regarding customer service and toll-free numbers. Select Region, Province and Municipality to discover the Service Charter, Supply Regulations and Tariffs applied.
The quality of
our service
throughout the territory
The quality of
our service
throughout the territory
The water service in your municipality
The water service in your municipality
Select your municipality
Select your municipality
The water service in the municipalities is managed by several companies that, thanks to their know-how, technological roots in the territory and vocation for reliability, operate under the banner of quality and attention to the needs of customers and citizens.
Your requests
Your requests
Every day we offer an effective, efficient and quality service. Find out which services are of most interest to you and choose the way you prefer to communicate with us.
Requests in self mode
Requests in self mode
Manage your requests yourself, access the service to perform them in Self mode. Here is what you can do:
If you are a domestic customer, you can apply:
If you are a Business customer with an ordinary VAT number, you can apply:
Requests in Standard Mode
Requests in Standard Mode
Identify your type of request and fill in the online form.
Find out the necessary forms to send us requests concerning your water supply:
How to...
How to...
Everything you need to know about managing your bill and more.
Our activities in the territory
Our activities in the territory
Our services
Our services
The value of water resources throughout the territory
The value of water resources throughout the territory
We supply drinking water to a catchment area of 2.74 million people in approximately 240 municipalities. We guarantee the availability of the resource and continuity of the service.
Constantly monitored water quality requirements
Constantly monitored water quality requirements
Water is checked daily by IrenLab laboratories, which take over 56 thousand samples and analyse 858 thousand parameters on drinking water and waste water for the safety of citizens.
Sewerage management and purification activities
Sewerage management and purification activities
With 11,162 km of sewerage network and more than 1,300 plants Iren ensures high purification efficiencies, with technologies that adapt to the needs of the area where the plants are located.
To increase the efficiency and effectiveness of management processes
To increase the efficiency and effectiveness of management processes
The Iren network engineering division offers network service operators a wide range of services, including the division of the Innovation networks into districts.
The value of water resources throughout the territory
The value of water resources throughout the territory
We supply drinking water to a catchment area of 2.74 million people in approximately 240 municipalities. We guarantee the availability of the resource and continuity of the service.
Constantly monitored water quality requirements
Constantly monitored water quality requirements
Water is checked daily by IrenLab laboratories, which take over 56 thousand samples and analyse 858 thousand parameters on drinking water and waste water for the safety of citizens.
Sewerage management and purification activities
Sewerage management and purification activities
With 11,162 km of sewerage network and more than 1,300 plants Iren ensures high purification efficiencies, with technologies that adapt to the needs of the area where the plants are located.
To increase the efficiency and effectiveness of management processes
To increase the efficiency and effectiveness of management processes
The Iren network engineering division offers network service operators a wide range of services, including the division of the Innovation networks into districts.
From EveryDay magazine
From EveryDay magazine
Tomorrow is written and read about today: stories, news, interviews and feature articles on energy, innovation and sustainability.
Assistance
Assistance
If you are a citizen of one of the territories in which we operate or a customer with a supply contract, we are here to help you, resolve your doubts and answer your questions. See locations and contacts
The integrated water cycle consists of the water, sewerage and wastewater treatment services. In turn, the aqueduct service is subdivided into the capturing, purification, adduction and distribution of drinking water.
To conclude a water service contract, you need to fill in the online form available in the dedicated section: consult it to find out all the information you need and activate the supply.
To activate a new water supply contract with Acam Acque, Manager of the Integrated Water Service in the Province of La Spezia, it is necessary to fill in the online request in the dedicated section or download the form available by clicking here and, after filling it in, send it according to the instructions therein. Alternatively, you can contact the Water Customer Service at 800 96 96 96 (Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m.) or go to the customer desk in Via Picco, 18 - La Spezia (Monday to Friday from 8.30 a.m. to 4.30 p.m. and Saturday from 8.30 a.m. to 12.30 p.m.).
For a detailed explanation of the individual items and to understand your bill more easily, download the guides available in the dedicated section: directly in PDF format, to have it at hand among your documents.